Research Interest

• Empirical research in service operations with an emphasis on retail operations (both brick-and-mortar and online retailing) and healthcare operations.
• Empirical research in people-centric operations with an emphasis on incentives and labor scheduling.
• Empirical research in matching capacity and demand with an emphasis on drug shortages.

Publications (forthcoming, accepted)

1. Lee, H., Kesavan, S., and Deshpande V. (2021) “Managing the Impact of Fitting-Room Traffic on Retail Sales: Using Labor to Reduce Phantom Stockouts” [Link: SSRN, INFORMS]

• Manufacturing & Service Operations Management (M&SOM) 23(6): 1580-1596.
• Media
  • “The cost of self service: Higher staff levels can boost profits” ROI Magazine, Research insights from UNC Kenan-Flagler, Fall 2015
  • “Sometimes self-service costs more” Forbes India, September 23, 2015
  • “Research roundup - Retail realities” The Times of India, July 20, 2015
  • “When your company’s ‘self-service’ policy hurts sales” Triangle Business Journal, June 23, 2015
  • “Sometimes self-service costs more” UNC KENAN-FLAGLER NEWS, June 8, 2015
  • “Black Friday: Behind the scenes” UNC KENAN-FLAGLER NEWS, November 24, 2014

2. Lee, J., Lee, H., Shin, H., and Krishnan, V. (2021) “Alleviating Drug Shortages: The Role of Mandated Reporting-Induced Operational Transparency” [Link: SSRN, INFORMS]

• Management Science (MS) 67(4): 2326-2339.
• The first two authors contributed equally to this paper.

3. Lu, G., Lee, H., and Son, J. (2022) “Product Variety in Grocery Stores: Its Differential Effects on Stock-Keeping Unit Level Sales” [Link: Wiley]

• Journal of Operations Management (JOM) 68(1): 33-54.
• The first two authors contributed equally to this paper.

4. Lee, H., Kesavan, S., and Kuhnen, C. (2022) “When Do Group Incentives for Retail Store Managers Work?” [Link: Wiley]

• Production and Operations Management (POM) 31(8): 3077-3095.
• Best Interdisciplinary Paper Award at DSI 2018 Annual Conference, Chicago
• Lead article

Working Papers (under review or revision)

5. Lee, H., Kim, Y., and Son, J. (2023) “Fulfillment-By-Platform in B2C E-tailing: Overall Positive Customer Responses, yet Diminishing End Effect“

• Under revision at Journal of Operations Management (JOM)
• MK Emerging Scholar Paper Award at KASBA 2022 Convergence Conference, Yeosu, Korea
• Media
  • “온라인 고객 만족은 ‘배송’에 달렸다” Maeil Business Newspaper, August 25, 2022

6. Lee, H., Lee, J., Noh, I., and Staats, B. (2023) “Learning in Recovery from Disruption: Empirical Evidence from the U.S. Drug Shortages“

• Under revision at Management Science (MS)

7. Lee, H., Park, E., and Rainer, T. (2023) “The Impact of Increasing Entry on Emergency Department Demand: A Territory-Wide“

• Under review at Management Science (MS)

Book Chapters

8. Lee, H. and Kesavan, S. (2019) “Determinants of Excess Inventory Announcement and Stock Market Reaction in the Retail Sector“

• Book Chapter, in Operations in an Omnichannel World, Gallino S, Moreno A edt., Springer Series on Supply Chain Management, vol. 8, Springer, Cham.